We offer a hassle-free return policy. If you’re unsatisfied with your purchase, you can return it within 10 days for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Please refer to our Shipping Information page for more details.
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
Items are generally made of the same types of materials found in costume jewelry and should be maintained accordingly. Unless otherwise stated, all accents such as stones and pearls are faux pieces. Our merchandise is delivered in good, pre-owned condition. All items are carefully inspected for missing stones and scratches.
We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.
Every effort is made to ensure your items are carefully packaged. If your items arrived damaged, please notify us immediately. We require photographic proof along with our original packaging in the photo.
Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.
Care instructions will be inclued in your package. We recommend following the provided guidelines to ensure the longevity and quality of your items.
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Orders are processed between 1 to 3 business days and we ship orders Monday through Friday. Please allow 5 business days for delivery. Expedited shipping is available. Please choose Priority as your shipping method at checkout.
Creating an account is easy! Simply click on the “Sign Up” link at the top of the page and follow the prompts to enter your information. You’ll then have access to order history, wishlists, and faster checkout.
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
Please check with members of your household first to see if they accepted the package. Next, look around your front door to see if your postal delivery person has left it around your doorstep. Finally, check with your neighbors in the event there was a delivery mixup. There is also a possibility USPS marked your item delivered prematurally. You may want to wait an additional 1 to 2 business days to see if your package arrives. Please note that Stacy Sugar is not responsible for any stolen packages. It is the customer’s responsiblity to provide a secure mailing address.
Orders totalling $500 and above will be shipped signature required.
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